First things first.
Nasty Pig is pleased to offer our customers personal guidance on any questions you may have regarding shipping and returns. Please contact us at 212-691-6067 or at email@example.com with any questions.
How long will it take for Nasty Pig to ship my order?
We make every effort to process and ship your order as quickly as possible. We know that you want what you want when you want it. Typically, your goods will ship to you within 2 business days after you place your order. Please note that our warehouse is closed on the weekends and on American bank holidays, so order fulfillment may, on rare occasions, take up to 3 business days.
Will my package say Nasty Pig on it?
For the discretion-minded: we’re very proud to be Nasty Pig, but our goods ship to you under the name N**** P**.
I live in the US. What are my options?
Within the United States we ship exclusively via UPS, to provide our customers with superior order tracking and peace of mind. UPS will not deliver to P.O. Boxes, so we require a valid residential or business address in order to ship your order.
I don’t live in the US. What are my options?
Internationally, in addition to UPS Worldwide service, we are able to offer USPS delivery options. USPS Priority Mail International and Express Mail International are significantly less expensive than UPS for international shipments, and many of our customers who do not live in the US find they are the best options.
I live in Canada. What’s my best option?
The shipping costs quoted by UPS to Canada are lower, but you will be assessed an additional importation fee. We generally recommend that our Canadian customers use USPS.
For international shipments, how does Nasty Pig handle duties and taxes levied?
As a business, we must label our international shipments appropriately or risk our ability to ship internationally. At this time, duties and fees imposed on imported clothing are the responsibility of the customer.
How does Nasty Pig determine the cost of shipping?
Worldwide, the shipping charges we quote to you reflect the cost of shipping as determined by UPS or USPS, with no additional markup. If you’re finding that the shipping cost is out of whack with what you’d expect, please ensure that you’ve selected the correct options – or just give us a call.
I want to use different addresses for billing and shipping. How can I do so?
If you want to ship the goods you purchase to an address that is different from the address associated with your credit card, we must take additional steps to verify your identity. When you place an order with different billing and shipping addresses, one of our Sales Managers will reach out to you directly to request that you provide us with a photograph of your photo ID, or engage with us in a video chat to document the presence of your photo ID. All documentation of this sort will be securely disposed of once your identity is verified. Please note that we take these additional steps to protect you, our customers, and to keep your online identities and financial information secure.
I want to return or exchange all or part of my order. What do I do?
We accept returns and exchanges of unworn, unused items in their original condition within 30 days of delivery. This excludes Underwear, which cannot be returned or exchanged, as well as Sale and discounted items.
Before you ship anything back to us, you must contact us to receive a Return Authorization (RA) number. You may contact us at 212-691-6067 or firstname.lastname@example.org for this number, which you should write on the outside of the box you send back. All return shipments should be sent via a trackable method.
Why can’t I return or exchange underwear?
Per United States law, underwear cannot be exchanged or returned. If you are unsure of your size, please contact us – though generally, Small = 28’’-30’’, Medium = 31-32’’, Large = 33-34’’, Extra Large = 34-36’’