FREE SHIPPING: U.S. ORDERS OVER $50 (INTL. OVER $200)
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Shipping policy

How can I get free shipping?

Nasty Pig will ship any order in the continental United States (US) for free via UPS Ground if your sub-total is $50 USD or higher.

The free shipping minimum for the rest of North America, including Canada, Mexico and U.S. islands like Hawaii and Puerto Rico, is $150 USD.

All other destinations have a minimum sub-total of $200 USD to receive free shipping.

Why am I being charged Duties and Taxes for my International order?

We only offer DDP shipping to Canada at this time.

All other countries (outside of the United States) will be charged duties and taxes upon delivery. These fees are determined by your local government and Nasty Pig does not have any control over the fees.

NOTE: Shipping fees do not cover the cost of duties and taxes for international orders. You will need to order above the minimum free shipping threshold outlined above to receive free shipping. If you do this, duties and taxes will still be charged by your local government upon delivery (except Canada.)

Why are Duties and Taxes so high for my International order?

Duties and taxes are determined by your local government. Nasty Pig does not have any control over fees.
 

How long will it take for Nasty Pig to ship my order?

Most of our orders ship in 2 - 3 business days. Our warehouse is closed on weekends and U.S. bank holidays. Orders placed on a Friday will not be fulfilled until the next Monday or Tuesday. Orders typically ship within 24 hours of fulfillment.

NOTE: Purchasing expedited shipping (e.g., UPS 2nd Day Air) will not increase the speed of order fulfillment.

Will my package say Nasty Pig on it?

Our return address reads "UDS C/O Nasty Pig".
 
For a more discreet and/or secure shipping option, you can have your order delivered to a UPS Access Point™ near your home. Simply select "UPS Local Pickup" at checkout to find a location near you.
 

I live in the US. What are my options?

UPS Ground, 3-Day Select and 2nd Day Air. We do not offer Next Day Air shipping at this time. 

I don’t live in the US. What are my options?

We ship via UPS Worldwide Expedited only.
 

Does Nasty Pig ship to military bases?

We are not able to ship to military bases, DPOs or similar at this time.

For international shipments, how does Nasty Pig handle duties and taxes levied?

All duties, taxes and fees must be paid by the customer. As a business, we must label our international shipments appropriately and cannot accommodate any request to modify product pricing on invoices.

NOTE: Shipping fees do not cover the cost of duties and taxes for international orders. You will need to order above the minimum free shipping threshold outlined above to receive free shipping. If you do this, duties and taxes will still be charged by your local government upon delivery (except Canada.)

 

How does Nasty Pig determine the cost of shipping?

Worldwide, the shipping charges we quote to you reflect the cost of shipping as determined by UPS, with no additional markup.  If you’re finding that the shipping cost is out of whack with what you’d expect, please ensure that you’ve selected the correct options. 

NOTE: Shipping fees do not cover the cost of duties and taxes for international orders. You will need to order above the minimum free shipping threshold outlined above to receive free shipping. If you do this, duties and taxes will still be charged by your local government upon delivery (except Canada.)

  

I want to return or exchange all or part of my order. What do I do?

We only accept returns and exchanges from the United States and Canada.

As of May 24, 2023, we no longer accept returns/exchanges from Australia due to shipping-related issues.

If you purchased from Australia on May 24, 2023 or earlier, and would like to return your product or initiate an exchange, please contact our support team to receive store credit for the affected items.

We accept returns and exchanges of unworn, unused items in their original condition within 30 days of delivery.  This excludes Underwear, which cannot be returned or exchanged, as well as Sale and discounted items.  

To initiate an exchange or return, please visit https://nastypig.loopreturns.com/ and submit your order number and email address.
 
All return shipments should be sent using the return labels from Loop Returns. 
 

Why can’t I return or exchange underwear?

Per New York state law, underwear cannot be exchanged or returned. If you are unsure of your size, please visit our size chart page: https://store.nastypig.com/pages/whats-my-size.

 

Customer Service 

The best and fastest way to contact us is at info@nastypig.com. Our representatives work Monday - Friday 10 am - 6 pm EST.

 

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