How can I get free shipping?
Nasty Pig will ship any order in the Contiguous United States (US) for free via UPS Ground if your sub-total is $50 USD or higher.
In Canada, your order sub-total must be $110 USD or higher to receive free shipping.
The free shipping minimum for the rest of North America, including Alaska and U.S. islands like Hawaii and Puerto Rico, is $150 USD.
Free shipping to international destinations is not currently available. We will be adding this in the near future.
Why am I being charged Duties and Taxes for my International order?
We are required by law to charge duties and taxes on applicable international orders.
All international destinations (outside of the United States) will be charged duties and taxes at checkout. These fees are determined by your local government and Nasty Pig does not have any control over the fees.
Why are Duties and Taxes so high for my International order?
Duties and taxes are determined by your local government. Nasty Pig does not have any control over fees.
How long will it take for Nasty Pig to ship my order?
Most of our orders ship same day but can sometimes take an additional 1 - 2 business days during peak demand. Our warehouse is closed on weekends and U.S. bank holidays. Orders placed on a Friday afternoon will not be fulfilled until the next business day.
NOTE: Purchasing expedited shipping (e.g., UPS 2nd Day Air) will not increase the speed of order fulfillment.
Will my package say Nasty Pig on it?
Our return address reads "UDS C/O Nasty Pig".
I live in the US. What are my options?
UPS Ground, 3-Day Select and 2nd Day Air. We do not offer Next Day Air shipping at this time.
I don’t live in the US. What are my options?
For Canadian customers, we ship via UPS.
All other international destinations are shipped via Passport Shipping.
Does Nasty Pig ship to military bases?
We are not able to ship to military bases, DPOs or similar at this time.
For international shipments, how does Nasty Pig handle duties and taxes levied?
All duties, taxes and fees must be paid by the customer. As a business, we must label our international shipments appropriately and cannot accommodate any request to modify product pricing on invoices.
Duties and taxes are paid at checkout.
How does Nasty Pig determine the cost of shipping?
Shipping charges are determined at checkout and are based on the lowest cost rates available from UPS (US and Canada) and Passport Shipping (all other countries.)
I want to return or exchange all or part of my order. What do I do?
We only accept returns and exchanges from the United States and Canada.
As of May 24, 2023, we no longer accept returns/exchanges from Australia due to shipping-related issues.
If you purchased from Australia on May 24, 2023 or earlier, and would like to return your product or initiate an exchange, please contact our support team to receive store credit for the affected items.
We accept returns and exchanges of unworn, unused items in their original condition within 30 days of delivery. This excludes Underwear, which cannot be returned or exchanged, as well as Sale and discounted items.
All return shipments should be sent using the return labels from Loop Returns.
Why can’t I return or exchange underwear?
The best and fastest way to contact us is at firstname.lastname@example.org
. Our representatives work Monday - Friday 10 am - 6 pm EST.